Frequently asked questions to help you buy a voucher, a gift box or an item - VILLA MADAME
Are gift boxes sent immediately after purchase?
Your Villa Madame gift box is sent immediately after purchase in digital format. You can also choose a gift pouch version delivered to your home, for an even more elegant gifting experience.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a Villa Madame gift box directly on our e-commerce website. The gift boxes are available in several amounts, from 50€ to 200€, or with a custom amount. You also have the option to choose between an immediate digital version or a gift pouch sent to your home, for a personalized shopping experience at Villa Madame.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order on our VILLA MADAME website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. Digital delivery is immediate, while the gift box version is shipped to your home. Enjoy this simplified and personalized shopping experience with the establishment VILLA MADAME.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes, with immediate delivery in digital format or a gift pouch version at your home, for an unforgettable experience at Villa Madame.
How do I create a group fund and invite people?
To create a kitty and offer a Villa Madame gift box, select the dedicated option during your purchase. You can then invite participants by email or link sharing, and benefit from an immediate delivery of your box in digital format or a gift pouch version at your home, in our Villa Madame establishment.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the predefined options of $50, $100, $200, or opt for a custom amount according to your wishes. All our gift vouchers are available at the official store of the establishment VILLA MADAME.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option. Enjoy our establishment VILLA MADAME to the fullest.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button of our establishment Villa Madame.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple VILLA MADAME gift boxes at once. They will all be included in your order and you can give them to your loved ones for an unforgettable experience at our VILLA MADAME establishment.
How do I remove a gift box from my cart?
To remove a box from your cart, use the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at VILLA MADAME.
How do I purchase or give a gift box?
To offer a Villa Madame gift box, choose the amount, customize it with a message, and complete your order. The box is sent immediately in digital format or as a gift pouch to your home, for an unforgettable experience at our Villa Madame establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift certificates allow the recipient to freely choose their experience at our VILLA MADAME establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the terms and conditions specified at the time of purchase. You can offer your loved ones a stay at our establishment VILLA MADAME.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. Our team is committed to responding within 48 business hours to help you make the most of your experience at Villa Madame.
Is the gift box customer service reachable by phone?
The customer service of Villa Madame is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at Villa Madame to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The chat's operating hours are displayed on the contact page of our establishment VILLA MADAME.
Is there a dedicated customer service for gift boxes?
The customer service dedicated to the gift boxes of our establishment Villa Madame is at your disposal for any questions regarding your gift box.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box. This guide informs you about booking your stay and the services offered by our establishment VILLA MADAME.
Is spa access included in my gift box?
Access to the spa is not automatically included in your gift box. Check the options offered by Villa Madame to learn more.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other clients of Villa Madame, in accordance with the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the information booklet that comes with it. You can book your dates directly with the VILLA MADAME establishment.
Is parking included in my gift box?
The Villa Madame gift box does not include parking. Please check the reservation conditions to confirm the availability and rates of parking spaces at the VILLA MADAME establishment.
Is breakfast included in my gift box?
Breakfast is not included in the Villa Madame gift boxes. However, to fully enjoy your stay, you can savor a delicious moment in our romantic and refined setting, in the heart of Saint-Germain-des-Prés in Paris.
Is special attention given to the recipient of a gift box?
At VILLA MADAME, you will be welcomed with care and discretion in a romantic and refined setting, perfect for an unforgettable experience. The establishment pays special attention to gift box recipients, with personalized service and an intimate, typically Parisian atmosphere. Enjoy this privileged moment at our hotel VILLA MADAME.
Is a welcome drink included in my gift box?
VILLA MADAME welcomes you with a welcome drink in its romantic and refined setting. Take advantage of this gesture to start your unforgettable experience at our VILLA MADAME establishment.
Should we bring towels to the Spa?
The towels are provided by the establishment VILLA MADAME.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Choose and customize your gift boxes directly on our website to offer an unforgettable experience to your colleagues at VILLA MADAME.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are sent immediately after purchase, with the option to customize them according to your preferences, at our establishment VILLA MADAME.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at VILLA MADAME.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment VILLA MADAME.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your Villa Madame gift box, you can provide us with your order number as well as the new details. The update will be made according to the conditions of the Villa Madame establishment.
How can I leave a review for my gift box?
You can share your experience by leaving a review after your stay at Villa Madame. To do this, log in to your customer account and follow the instructions. Your feedback is precious to our establishment, Villa Madame.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information directly on our website. The boxes are customizable and can be sent immediately in digital format or as a gift pouch to your home. Recipients can book their dates at our establishment VILLA MADAME.
Is there a dress code for the gift box?
For your stay at Villa Madame, elegant and casual attire is recommended to fully enjoy the refined atmosphere of the establishment. The romantic and intimate setting of Villa Madame, with its secret garden and bar, calls for attire suited to this typically Parisian ambiance.
From what age can I get a treatment?
The minimum age to receive a treatment at VILLA MADAME depends on the services chosen. We invite you to check the specific conditions of the VILLA MADAME establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Villa Madame, where you can choose your dates and experience an unforgettable time in this romantic and refined setting.
How can one access the hotel from the airport?
To reach Villa Madame from the airport, you can choose to take a taxi or use public transportation. The hotel is located in the heart of Saint-Germain-des-Prés, easily accessible by metro or bus. Enjoy your stay at this Villa Madame establishment.
Is the establishment accessible to people with reduced mobility?
The accessibility of Villa Madame to people with reduced mobility depends on the establishment's facilities, designed to offer a romantic and refined experience in the heart of Saint-Germain-des-Prés.
Are pets allowed in the establishment?
Villa Madame accepts pets, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus are available on the VILLA MADAME establishment's website. You can view them directly online to discover the options offered.
What are the hours of operation?
To find out the opening hours of the establishment, you can check them directly on the Villa Madame website, a hotel in Paris Saint-Germain-des-Prés.
Is there parking available near the establishment?
Villa Madame does not have a private parking lot, but several parking options are available near the VILLA MADAME establishment.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from VILLA MADAME can be sent immediately by email or as a gift pouch to your home. You choose the delivery method that suits you best to offer an unforgettable stay at our establishment VILLA MADAME.
Is postal delivery offered?
Yes, we offer mail delivery of our Villa Madame gift boxes. You can choose between immediate digital delivery or a gift pouch version sent to your home.
In addition to gift boxes, is it possible to order or have items delivered?
The Villa Madame shop offers only gift boxes and gift certificates for stays and experiences at our establishment. For additional items, it is necessary to consult the specific conditions of the VILLA MADAME establishment.
Is the gift box available in physical format?
You can choose between a digital gift box sent immediately or a physical version delivered to your home to offer a stay at VILLA MADAME. Both options are available to fully enjoy the experience offered by our establishment VILLA MADAME.
Is the box presented in a neat packaging?
Yes, the Villa Madame gift box is presented in an elegant and carefully crafted gift pouch, for a refined gifting experience, in line with the VILLA MADAME establishment.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box from Villa Madame, sent immediately by email. The recipient can thus enjoy their experience right away, at our establishment VILLA MADAME.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on the official store of VILLA MADAME.
Do you deliver gift boxes internationally?
Villa Madame's gift boxes can be delivered internationally. Shipping costs and times vary depending on the destination, with immediate delivery in digital format or a gift pouch version at home. You get the best rate directly from our establishment, Villa Madame.
What are the delivery times for gift boxes by mail?
Villa Madame gift boxes are sent within 24 hours in digital format. For a home delivery gift pouch version, expect 3 to 5 business days, depending on the destination. Enjoy Parisian elegance with our Villa Madame gift boxes.
Is it possible to schedule a delivery date?
You can schedule the sending date of your Villa Madame gift box during your order. The box is sent immediately in digital format, or as a gift pouch to your home, depending on your choice. Enjoy this unforgettable experience at our Villa Madame establishment.
Is express delivery available?
The delivery of your Villa Madame gift box can be done immediately in digital format. You can also choose a gift pouch version delivered to your home, depending on the options available during your order at VILLA MADAME.
How can I track my order?
You can track your order by logging into your account on our website. Villa Madame gift boxes are sent immediately in digital format, and a gift pouch version can be sent to your home. The lucky recipient can then book their dates at the Villa Madame establishment.
Can I receive my gift box by email or mail?
You can receive your Villa Madame gift box by email or by mail, depending on your preference. The box is sent immediately in digital format, and a gift pouch version can be delivered to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher by post is immediate for the digital version and a few days for the gift pouch version to your home. Your gift voucher is valid in our establishment VILLA MADAME.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Villa Madame, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment VILLA MADAME.
Can my gift box be extended if not used?
The extension of your Villa Madame gift box depends on the establishment's conditions. You can enjoy the unforgettable experience offered by our hotel in Paris Saint-Germain-des-Prés, with its secret garden and intimate bar, in a romantic and refined setting dotted with white orchids.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can book your dates directly with Villa Madame, a hotel in Paris Saint-Germain-des-Prés.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions. You will be able to book your dates at the VILLA MADAME establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the establishment. You will be able to book your dates at the VILLA MADAME establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the reservation conditions at the time of purchase, at our establishment Villa Madame.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. You can book your dates directly with Villa Madame, a hotel in Paris Saint-Germain-des-Prés.
Can I convert my gift box into a gift card?
Villa Madame gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment in Paris Saint-Germain-des-Prés, where you will enjoy a romantic and refined setting.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Villa Madame offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our online selection to offer an unforgettable experience at our establishment in Paris Saint-Germain-des-Prés.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Villa Madame, we have designed gift boxes to celebrate special occasions like birthdays, weddings, or gatherings with friends. You can choose from our gift certificates of 50$, 100$, 200$ or a custom amount to offer an unforgettable experience at our establishment VILLA MADAME.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with a secure payment. Enjoy the unique experience of Villa Madame, a hotel in Paris Saint-Germain-des-Prés.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Villa Madame gift boxes are identical to those offered on-site at this hotel in Paris Saint-Germain-des-Prés. You can choose and customize your gift box according to your preferences, with the guarantee of benefiting from the best services of the VILLA MADAME establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and conditions of the establishment. Recipients of your gift box can book their dates at Villa Madame and enjoy their experience according to the options offered.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from VILLA MADAME. You benefit from a secure payment directly with the establishment VILLA MADAME.
Is online payment secure?
Online payment for your gift boxes is entirely secure on our platform, ensuring the protection of your banking data. You benefit from the best rate by purchasing directly from the VILLA MADAME establishment.
Is payment via group or shared payment possible?
Payment via group fund or shared payment is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order, directly with the establishment VILLA MADAME.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience to our customers, but they are not specific to a single establishment. Each box allows you to enjoy an overnight stay or a meal at our VILLA MADAME establishment, located in the heart of Saint-Germain-des-Prés in Paris.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order for a Villa Madame gift box.
Is the payment deducted immediately upon ordering?
The payment for your Villa Madame gift box is debited immediately upon ordering. This allows you to receive an immediate digital version, or a gift pouch version at your home, depending on your choice. Enjoy this unforgettable experience at our Villa Madame establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes from our establishment VILLA MADAME.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for Villa Madame gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. All of your gift box orders are saved for your convenience at our establishment VILLA MADAME.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay. Villa Madame gift boxes are sent immediately in digital format, with a gift pouch version to your home.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your customer account on the Villa Madame website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you get the best rate by purchasing directly from the VILLA MADAME establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your Villa Madame gift box. Make sure to check its validity and usage according to the general terms and conditions of our establishment VILLA MADAME.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the direct rate of the VILLA MADAME establishment.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of gift boxes according to the conditions of the VILLA MADAME establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a unique and thoughtful touch, much like the refined experience offered by Villa Madame.
Can we add options to your gift box offers?
The gift boxes from Villa Madame can be customized to your liking, with free or predefined amounts. You choose and offer a unique experience at our establishment, VILLA MADAME.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can choose the packaging during your online order and receive a gift pouch version at your home, along with your Villa Madame box.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Villa Madame gift box with a message to mark a special occasion like a birthday or a wedding. The customization is done directly during the purchase, for a unique and thoughtful gift, at our Villa Madame establishment.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the terms of the establishment VILLA MADAME.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Villa Madame paper gift box, a duplicate can be issued subject to availability. The Villa Madame gift box offers an unforgettable experience in a romantic and refined setting in the heart of Saint-Germain-des-Prés.
Can partially used gift boxes be refunded?
Partially used Villa Madame gift boxes cannot be refunded. To fully enjoy your experience, you can offer a gift certificate with a custom amount, allowing the recipient to choose how much they wish to spend at our Villa Madame establishment.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. You can choose and customize your gift box as you wish, with immediate digital delivery or a gift pouch version at home, in our establishment VILLA MADAME.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Villa Madame gift boxes, as they involve service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the purchase conditions. At VILLA MADAME, the boxes are customizable and come with a digital version sent immediately or a gift pouch delivered to your home.
What should I do if the received box is damaged or contains an error?
If your Villa Madame gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment VILLA MADAME.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the establishment VILLA MADAME.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend checking the terms of use to find out about any extension options offered by our establishment Villa Madame.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the VILLA MADAME establishment.
How can I redeem the cashback?
To use your gift box, you can receive it in digital format or as a gift pouch at your home. The beneficiary can then book their dates directly with the VILLA MADAME establishment.
What is the processing time for a refund after I make a request?
The refund processing times for a Villa Madame gift box depend on the purchase conditions. The refund will be made within 14 days after the request has been validated, at our VILLA MADAME establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Villa Madame are neither exchangeable nor refundable. You can offer a gift voucher with a custom amount for more flexibility, at our establishment Villa Madame.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for bookings made with a gift box, depending on the availability at our establishment VILLA MADAME.
Is booking with a gift box subject to availability?
The reservation of your stay at Villa Madame with a gift box depends on the availability of our establishment. To fully enjoy our romantic and refined setting, we recommend that you book your dates as soon as possible at Villa Madame.
I've lost my password to log into my account, what can I do?
To regain access to your account, use the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your VILLA MADAME gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with a Villa Madame gift box, you will need the number on it. This number is required to validate your reservation at our Villa Madame establishment.
Can I use my gift box on the weekend?
The use of your gift box at Villa Madame on the weekend depends on the availability of our establishment. You can book your dates directly with the establishment to enjoy your experience in our romantic and refined setting, in the heart of Saint-Germain-des-Prés in Paris.
Can I use my gift box on holidays?
The use of your gift box at Villa Madame may be subject to special conditions on public holidays. To fully enjoy your stay at our establishment VILLA MADAME, we recommend that you check the availability and specific conditions for these dates.
Can I freely choose my dates with a gift box?
The reservation dates with a Villa Madame gift box depend on the availability of the establishment. The beneficiary can choose their dates directly with the Villa Madame hotel, in the heart of Saint-Germain-des-Prés in Paris.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Villa Madame establishment, a hotel in Paris Saint-Germain-des-Prés, which will welcome you in its romantic and refined setting.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box. You can book your stay dates at the VILLA MADAME establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the Villa Madame establishment, which will welcome you in its romantic and refined setting, in the heart of Saint-Germain-des-Prés, for an unforgettable experience.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification is possible to offer you an experience tailored to your desires at VILLA MADAME.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Villa Madame. Any additional charges or options are at your own expense. You can book your dates directly with the establishment VILLA MADAME.
Is my gift box personalized?
Your Villa Madame gift box is personalized with the name of the beneficiary indicated at the time of purchase. It cannot be modified. Enjoy your stay at our Villa Madame establishment.
Can my gift box be used all at once?
Your Villa Madame gift box can be used in one go. You can book your dates directly with the establishment and fully enjoy your experience in this romantic and refined setting in Paris, in the heart of Saint-Germain-des-Prés.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment VILLA MADAME in Paris Saint-Germain-des-Prés, where you can enjoy its romantic and refined setting.
Is my gift box valid in only one establishment?
Your gift box is valid for an unforgettable experience at Villa Madame, a hotel in Paris Saint-Germain-des-Prés. You can book your dates at our establishment VILLA MADAME.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. You can enjoy the elegance and typically Parisian charm of Villa Madame, with its delightful secret garden and intimate bar, for an unforgettable experience.
Can someone else use my gift box?
The Villa Madame gift box is personalized and reserved for its recipient. It can only be used by the person indicated at the time of purchase, at our Villa Madame establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on availability and the services chosen. The terms are specified at the time of booking, at our establishment VILLA MADAME.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Villa Madame, you may be asked to present an ID to validate your reservation made with a gift box. This Parisian establishment, with its refined charm, welcomes you in a romantic and intimate setting, perfect for an unforgettable experience.
Do you accept pets?
Villa Madame does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You will be able to choose your stay dates at our Villa Madame establishment, in the heart of Saint-Germain-des-Prés, and enjoy its romantic and refined setting.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy your stay at Villa Madame.
Is my gift card divisible? Can I use it multiple times?
Your Villa Madame gift voucher can be used in several installments, depending on the establishment's availability. You can book your dates directly with the VILLA MADAME establishment.
What are the check-in and check-out times?
The check-in and check-out times at Villa Madame are set according to the conditions of your reservation. You will enjoy a romantic and refined setting, perfect for an unforgettable experience at our establishment, Villa Madame.
What services are included in a gift certificate?
The services included in a Villa Madame gift voucher depend on the chosen amount. The beneficiary can book their dates and enjoy the unique experience of the establishment, with its secret garden and intimate bar, in a romantic and refined setting. You will receive special attention and discretion during your stay at Villa Madame.
What is the difference between a gift box and a free amount voucher?
With a gift box, you choose from predefined experiences such as an overnight stay or a meal, while an open amount voucher allows you to pay for a service up to the chosen amount. You can book your dates directly with the VILLA MADAME establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and cancellation terms at VILLA MADAME.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and enjoy the refined experience at Villa Madame, with its secret garden and intimate bar, at our VILLA MADAME establishment.
Can the gift box be transferred to a third party?
You can certainly give the Villa Madame gift box to a third party. Simply indicate the recipient's name when placing the order, or specify it later by following the instructions provided with the Villa Madame gift box.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Villa Madame gift box is possible according to the conditions specified at the time of purchase. You can choose and customize your gift box as you wish, with immediate digital delivery or a gift pouch version sent to your home, at our Villa Madame establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you immediately, according to the terms of the purchase, at our establishment VILLA MADAME.
What is the validity period of a gift box?
The VILLA MADAME gift boxes are valid for 1 year from the date of purchase. This duration allows the recipient to fully enjoy their experience at our VILLA MADAME establishment.
Are children allowed?
Villa Madame is an intimate and romantic establishment, ideal for adults. Children are not accepted in this VILLA MADAME hotel-restaurant.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the VILLA MADAME establishment.
Is the spa access private?
Access to the spa at Villa Madame depends on the conditions of the chosen gift box. To fully enjoy this experience, check the details of your gift box and book your dates directly with the establishment VILLA MADAME.
What types of gift boxes do you offer?
We offer gift vouchers for stays at Villa Madame, with amounts of $50, $100, $200, or a custom amount. These gift boxes allow you to give an unforgettable experience at our hotel in Paris Saint-Germain-des-Prés, with its secret garden and intimate bar. You can choose and customize your gift box according to your wishes at VILLA MADAME.